Shipping policy

Shipping Policy for ROLEY'S

At ROLEY'S BV, we’re dedicated to delivering your beer safely and on time. Shipping alcohol comes with specific requirements, so we’ve outlined our policies to ensure a smooth experience while complying with all applicable laws. Please read this carefully before ordering.

1. Legal Requirements for Shipping Alcohol

Age Verification:
You must be at least 18 years old to place an order. We may request proof of age at checkout or delivery.
Shipping Restrictions:
Due to alcohol regulations, we cannot ship to certain areas. If your location is restricted, we’ll cancel your order and issue a full refund.
Licensing Compliance:
We operate under all required licenses and follow local and national laws for shipping alcohol.

2. Packaging and Handling

Secure Packaging:
Your beer cans will be packed with care using sturdy, industry-standard materials to prevent breakage during transit.
Packaging Fees:
A small fee may be added to your shipping cost to cover specialized packaging materials.
Temperature Notice:
Extreme weather can affect beer quality. While we package responsibly, we’re not liable for temperature-related issues during shipping.

3. Shipping Methods and Delivery Times

Carriers:
We ship with reliable partners like DPD.
Delivery Estimates:
- Standard: 3-5 business days.
- Next Working Day: 1-2 business days (extra fees apply).
  Note: Times are estimates and may vary due to holidays, weather, or carrier delays.
Processing Time:
Orders are prepared within 1-2 business days. You’ll get a confirmation email when your order ships. Next working day delivery orders received before 12pm noon will be despatched the same day. Orders received after 12pm noon will be despatched the following working day.
Working Days:
- Our working days are Monday to Friday.

4. Tracking Your Order

Tracking Details:
A tracking number will be emailed to you once your order is on its way. Check your delivery status anytime.
Signature Required:
Some deliveries may need an adult signature to confirm receipt and verify age.

5. Customer Responsibilities

Accurate Address:
Double-check your shipping details. We’re not responsible for delays or lost packages due to incorrect information.
Receiving Delivery:
An adult of legal drinking age must be present to accept the shipment if a signature is required. Missed deliveries may need rescheduling or pickup.

6. Handling Shipping Issues

Damaged Orders:
If your beer arrives damaged:
1. Take photos of the package and items.
2. Email us at websales@drinksupernatural.com within 48 hours of delivery.
  We’ll replace or refund your order after review.
Lost or Delayed Shipments:
Contact us if your order is late or missing. We’ll coordinate with the carrier to resolve it.
Returns:
We accept returns only for damaged or incorrect items. See our Refund Policy for more.

7. Shipping Costs

Rates are calculated at checkout based on your location and shipping option.
Free Shipping: Available on orders over £100/€100(standard shipping only).